• Performance analysis
• Change & monitor control processes
• Defined corrective measures for performance improvement

Product Offering Performance

• Problem identification
• Root Cause Analysis – Problem Analysis
• Development & implementation of corrective actions.
• Monitoring & evaluation

Monitoring

• Monitoring systems for all types of transactions - Voice / Fax / Mail
• Evaluation / Calibration of key performance attributes
• Specific performance, objective-scoring system is in place